Ashford Gateway Centre

Gateway is an innovative response to customer demand offering transactional services in High Street locations. It moves on from the traditional one-stop shop and meets customer needs with multi-agency and cross-sector solutions.

Clague were involved in the concept project in Ashford and assisted the KCC team in establishing the Gateway brand. It brings front office services together in high quality, fully accessible retail locations without the stigma often associated with public sector agencies.

The interior was designed to accommodate a variety of different needs for community information and yet to be a cohesive and coordinated centre to help the community to understand how everything works together.

The tight site for the centre meant that conflicting demands for privacy and openness were a challenge for Clague to meet. Private meeting rooms for confidential consultations with citizens have to work alongside open information terminals, while the space also needs to accommodate workshops, advice sessions and seminars.

The pilot centre in Ashford has been an incredible success story and has set the template for the future of Gateway.